Yes. We offer gift wrapping service. More details about it here.

Our online shop accepts the following payment methods:
Credit cards (VISA, Mastercard, American Express)
Shop Pay
Apple Pay
Google Pay
PayNow

And our pop-up stores accept PayNow and Cash payments.

Daintynine.com is powered by Shopify, hence it is PCI compliant.

If your parcel has not been packed yet, more items can be added to an order that you have already checked out and paid for. Let us know as soon as possible via chat within the same day the order was made. The chat can be accessed via the chat bubble icon at the bottom right corner of the screen.

After we have added the new items to your order, a link to the checkout page for payment of these items will be sent to you. We will proceed with the making of the items and packing of the parcel after your payment has been received.

If you would like to cancel your order, please message us via chat within 30 mins of receipt of your order confirmation. The chat can be accessed via the chat bubble icon at the bottom right corner of the screen.

Please do not send an email or use the contact form for order cancellation as the time taken to receive your message will mean that your order has already been processed and cancellation will not be possible.

If cancellation is no longer possible, you can request for a refund per Daintynine's refund policy here.

It's a rewards program where you can earn Daintypoints to claim discount vouchers to use for your purchases on our online shop. More details can be found here!

Daintypoints are non-transferable.

Courier delivery

• Flat rate of SGD3 for orders with 1 or 2 items.
• Free delivery within Singapore for orders with 3 or more items. Just apply coupon code "FREEDELIVERY" during check out. 

Expedited local delivery

Express delivery (2-3 days) at SGD10 to SGD30+

Please chat with us to enquire. Chat function can be accessed via the chat bubble icon at the bottom right corner of the screen.

International delivery

International shipping fee will be calculated at checkout.

More details on delivery can be found here.

Local delivery

You can expect to receive your orders within 5-9 working days (excluding weekends and public holidays). Custom made items, and items that needs to be silversmithed, may take another additional 1-3 working days.

If your order is made during any vacation notice dates, it will be processed the next working day after that period of time.

More delivery details can be found here.

International delivery

International delivery estimated duration will be displayed on your checkout page before payment. And sometimes the parcel may experience delay at customs. 

Custom made items, and items that needs to be silversmithed, may take another additional 1-3 working days.

If your order is made during any vacation notice dates, it will be processed the next working day after that period of time.

More delivery details can be found here.

Parcels are delivered using third-party courier service and the delivery time is dependent on their schedule. You can expect to receive your parcel any time between 8am to 11pm (for local delivery).

Our artisan jewelry are only made when you place your order, hence it is not possible to deliver within the same day.

We mainly sell online, and does not have a physical shop. Hence pick up is not possible.

Yes, we do offer international delivery. Details on international delivery can be found here.

Please contact us as soon as possible (within 8 hours of order confirmation) via chat if you need to change your delivery address. If your parcel has not been handed to the courier service yet, we may still be able to liaise with them to make amendments to the delivery address.

The chat can be accessed via the chat bubble icon at the bottom right corner of the screen.

Please check with your family members/housemates to see if they have received it for you, and also confirm that the delivery address you have provided is correct in the order confirmation email. If the address that you've provided is wrong, please contact the courier company to see whether they can help you do a redelivery. If not, you may have to contact the person staying at the incorrect address to get back your parcel. If the address that you have provided for your order is correct, please let us know and we will request for an investigation by the courier company.

If a package is returned due to an error in the address you have provided, we will have to charge a redelivery fee because a new delivery service have to be engaged. Thank you for your understanding.

We try our best to limit our packaging materials to recyclables. We use paper boxes and kraft tapes, and reuse bubble wraps and brown papers that came from our material purchases.

Please recycle the papers, boxes, and bubble wraps instead of disposing as general waste. Thank you!

How to recycle: https://www.towardszerowaste.gov.sg/recycle/how-to-recycle/

You can also opt for less packaging during your check out.

There are different kinds of metal allergy, which may differ from people to people.

Materials used for each of our jewelry are written in their descriptions. And you can refer here for each type of material and the possible metal allergens.

Yes! Some of our designs are already available in clip-on version. You can browse them here.

If there are designs that you like but don't already have a clip-on version, we offer clip-on customization service. You can check here for more details.

Unfortunately, we are unable to take on customs at this time.

You can check the size of your ring and bracelet by refering to the guide here.

Learn how to take care of your jewelry here.

Our jewelry are handcrafted in a smoke-free, dog-friendly home studio based in Singapore. Take a look behind the scenes of Daintynine on YouTube here.

There are different kinds of OOAK jewelry. For some designs, the jewelry have hand cut gemstones that have their own unique shape and color distribution. For other designs, the piece of jewelry has its own unique details. You may find a similar piece, but there will not be one that looks totally identical to it.

Gold plated jewelry has a thin layer of gold electroplated on its surface, while gold filled jewelry has layers of 14k solid gold pressure bonded on its outside.

Gold plated jewelry tarnishes much more easily compared to gold filled jewelry. Jewelry cloth can be used on gold filled jewelry that has turned dull to return its shine, but not recommended for use on gold plated jewelry. Gold plated parts used in Daintynine's jewelry are imported from Japan, and has better quality than most gold plated jewelry, but we will still recommend not using jewelry cloth on them as the infused polishing agent of jewelry cloth may remove the layer of gold on its surface.

To lengthen the lifespan of gold plated jewelry, store each of them separately in air tight zip lock bags to reduce its exposure to humidity. Gold filled jewelry has a much longer lifespan compared to gold plated jewelry, but we will recommend reducing its contact with tarnish-causing chemicals (e.g. perfume, lotions, etc) so it does not require frequent polishing.

We make efforts to accurately display the colors of products that appear on our web store and social media platforms. However, as the actual colors you see will depend on your monitor and/or other technological circumstance, we will not be able to guarantee that your monitor's display of color will be accurate. Thank you for your understanding.

Due to the nature of being handmade, every single piece of jewelry made for each customer is unique. No two pieces of handmade jewelry are exactly the same.

Work done by hand takes less energy than a mass production assembly line, which makes it more environmentally sustainable. Thank you for supporting handmade!