We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If you would like to return an order or item which qualified for a gift with purchase, the transaction can only be refunded if the gift with purchase item is also returned. Please read "Exceptions/non-returnable items" below on items that does not qualify for return.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you instructions on where to send your package. Return postage costs is to be borne by the buyer and is non-refundable. We recommend using a trackable shipping service as return will only be processed upon receipt of the original item. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Exceptions / non-returnable items
Unfortunately, we do not accept returns on custom made items, clearance/sale and promotional items, as well as returns of regular priced items beyond the stipulated time period.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.