Yes. We offer gift wrapping service. More details about it here.

Our online shop accepts the following payment methods:
Credit cards (VISA, Mastercard, American Express)
Shop Pay
Apple Pay
Google Pay
PayNow

And our pop-up stores accept PayNow and Cash payments.

Daintynine.com is powered by Shopify, hence it is PCI compliant.

If your parcel hasn’t been packed yet, we can help you add more items to your existing order. Just reach out to us via chat on the same day your order was placed. You can find the chat icon at the bottom right corner of the screen.

Once we’ve confirmed the additions, we’ll send you a checkout link for payment. Your order will proceed to making and packing once payment is received.

If you wish to cancel your order, please contact us via chat within 30 minutes of receiving your order confirmation. You can access the chat through the bubble icon at the bottom right corner of the screen.

Kindly avoid using email or the contact form for cancellations, as delays in message delivery may result in your order already being processed—at which point, cancellation will no longer be possible.

If your order can no longer be cancelled, you may still request a refund in accordance with Daintynine's refund policy.

Daintypoints is a rewards program where you can earn points and redeem them for discount vouchers to use on your purchases in our online shop. Click here to find out more and start collecting your points!

Daintypoints are non-transferable.

Details on delivery can be found here.

Delivery duration can be found here.

Parcels are delivered via third-party courier services, and delivery times are subject to their schedules. For local deliveries, you can expect to receive your parcel anytime between 8am to 11pm.

Our artisan jewelry is made to order, especially for you. As each piece is handcrafted upon receiving your order, same-day delivery is not available.

We operate primarily online and do not have a physical storefront, so self pick-up is not available.

Yes, we do offer international delivery. Details on international delivery can be found here.

Please contact us via chat as soon as possible—ideally within 8 hours of receiving your order confirmation. If your parcel has not yet been handed over to the courier, we may still be able to update the delivery details for you.
You can reach us using the chat bubble icon at the bottom right corner of the screen.

If your parcel is shown as delivered but you haven't received it, please:

1. Check with your family members or housemates to see if they might have received it on your behalf.
2. Verify your delivery address in the order confirmation email to ensure it was entered correctly.

• If the address provided is incorrect, please contact the courier service to see if redelivery is possible. Otherwise, you may need to reach out to the current resident at that address to retrieve the parcel.
• If the address is correct and the parcel is still missing, please contact us. We’ll get in touch with the courier company to initiate an investigation.

If a package is returned due to an incorrect or incomplete address provided during checkout, a redelivery fee will apply, as we’ll need to engage a new delivery service.
Thank you for your understanding!

We do our best to keep our packaging as eco-conscious as possible. Paper boxes, kraft tape, and reused bubble wrap or brown paper from our own supply deliveries are used to minimize waste.
We kindly encourage you to recycle the materials instead of discarding them as general waste.
Thank you for supporting sustainable practices!

How to recycle: https://www.towardszerowaste.gov.sg/recycle/how-to-recycle/

You can also choose to receive your order with less packaging during checkout.

Different people may have varying sensitivities to metals, and it's important to know what materials are in your jewelry. We list the materials used in each of our pieces in their product descriptions.

For more information on each material and potential allergens, please refer here to learn about the specific metals used in our jewelry and their possible allergens.

Yes! Some of our designs are already available in clip-on versions. You can explore them here.

If you find a design you love that doesn’t currently come in a clip-on version, we offer a customization service. You can learn more about it here.

At this time, we are unable to accommodate custom orders. We appreciate your understanding.

You can check the size of your ring and bracelet by referring to the guide here.

Learn how to take care of your jewelry here.

Our jewelry are handcrafted in a smoke-free, dog-friendly home studio in Singapore. Take a look behind the scenes of Daintynine on YouTube here.

There are different kinds of OOAK (One-of-a-Kind) jewelry. Some designs feature hand-cut gemstones, each with its own unique shape and color distribution. Other designs showcase individual details that make each piece one-of-a-kind. While you may find something similar, no two pieces will be exactly identical.

Gold plated jewelry has a thin layer of gold electroplated onto its surface, while gold filled jewelry is made by pressure bonding layers of 14k solid gold to its outer surface.

Gold plated jewelry tends to tarnish more quickly compared to gold filled jewelry. If gold filled jewelry dulls over time, it can be polished with a jewelry cloth to restore its shine. However, it's not recommended to use a jewelry cloth on gold plated items, as the infused polishing agent may wear away the gold layer.

At Daintynine, our gold plated components are imported from Japan and are of higher quality than most, but we still recommend avoiding jewelry cloth on them to preserve their gold layer.

To extend the life of gold plated jewelry, store each piece separately in an airtight zip lock bag to minimize exposure to humidity. Gold filled jewelry, on the other hand, has a significantly longer lifespan, but we still advise limiting contact with tarnish-causing chemicals (such as perfume or lotions) to prevent frequent polishing.

We make every effort to ensure that the colors of our products are accurately displayed on our website and social media platforms. However, please note that the actual colors you see may vary depending on your monitor settings or other technical factors. As such, we cannot guarantee that the colors displayed on your screen will be an exact match. We appreciate your understanding.

As each piece of jewelry is meticulously handcrafted, every item is unique. No two pieces are identical, even if they are made with the same design.

Handcrafted jewelry is also more sustainable compared to mass-produced pieces, as it requires less energy and reduces waste. Thank you for supporting handmade creations!