Order and payment
Do you do gift wrapping?
Yes. All my orders are wrapped at no additional charge. Learn more details about getting gifts here.
What payment methods can I use?
My web shop accepts the following payment methods:
Credit cards (VISA, Mastercard, American Express)
And my pop-up stores accept PayNow and Cash payments.
Is your online shop secure?
Daintynine.com is powered by Shopify, hence it is PCI compliant.
Can I add more items to my order?
If your parcel has not been packed yet, more items can be added to an order that you have already checked out and paid for. Let me know as soon as possible via Messenger within the same day the order was made.
After I've add the new items to your order, a link to the checkout page for payment of these items will be sent to you. I will proceed with the making of the items and packing of the parcel after your payment has been received.
Can I cancel my order?
If you would like to cancel your order, please message me via Messenger within 30 mins of receipt of your order confirmation.
Please do not send an email or use the contact form for order cancellation as the time taken to receive your message will mean that your order has already been processed and cancellation will not be possible.
If cancellation is no longer possible, you can request for a refund per Daintynine's refund policy here.
What is Daintynine rewards?
It's a rewards program where you can earn points to claim discount vouchers to use for your purchases on the web shop. More details can be found here!
Can I combine points from multiple accounts?
The points are non-transferable.
Delivery fees and duration
Details on fees and delivery duration for both local and international delivery can be found here.
When will I receive my order?
Delivery details can be found here.
Can you deliver within the same day?
Most of my jewelry are made to order, and also requires some final touch before they can be mailed out, hence it is not possible to deliver within the same day.
Can I pick up my order?
As the studio is within my home, pick up is not currently possible.
Can I choose a specific time for my delivery?
Parcels are delivered using third-party courier service and the delivery time is dependent on their schedule. You can expect to receive your parcel any time between 8am to 11pm (for local delivery).
Do you deliver overseas?
Yes, I do offer international delivery on flat rates. Details on fees and duration can be found here.
Can I change my delivery address?
Please contact me as soon as possible (within 8 hours of order confirmation) via Messenger if you need to change your delivery address. If your parcel has not been handed to the courier service yet, I may still be able to liaise with them to make amendments to the delivery address.
I did not receive my parcel, but tracking shows it has been delivered.
Please check with your family members/housemates to see if they have received it for you, and also confirm that the delivery address you have provided is correct in the order confirmation email. If the address that you've provided is wrong, please contact the courier company to see whether they can help you do a redelivery. If not, you may have to contact the person staying at the incorrect address to get back your parcel. If the address that you have provided for your order is correct, please let me know and I will request for an investigation by the courier company.
Can you do a redelivery?
If a package is returned due to an error in the address you have provided, I will have to charge a redelivery fee because a new delivery service have to be engaged. Thank you for your understanding.
What packaging materials do you use?
I try my best to limit my packaging materials to recyclables. I use paper boxes and kraft tapes, and reuse bubble wraps and brown papers that came from my material purchases.
Please recycle the papers, boxes, and bubble wraps instead of disposing as general waste. Thank you!
How to recycle: https://www.towardszerowaste.gov.sg/recycle/how-to-recycle/
Are your jewelry hypoallergenic?
There are different kinds of metal allergy, which may differ from people to people.
Materials used for each of my jewelry are written in their descriptions. And you can refer here for each type of material and the possible metal allergens.
Do you make clip-on earrings?
Yes! Some of my designs are already available in clip-on version. You can browse them here.
If there are designs that you like but don't already have a clip-on version, you can chat with me to see if they can be custom made. There will be an additional $10 for each pair of custom made clip-on earrings. Ordering of clip-on earrings can be made directly through the chat.
What is my bracelet/ring size?
You can check the size of your ring and bracelet by refering to the guide here.
How to take care of the jewelry?
Learn how to take care of your jewelry here.
Where are your jewelry made?
My jewelry are handcrafted in a smoke-free, dog-friendly home studio based in Singapore. Take a look behind the scenes of Daintynine on YouTube here.
What is One of a kind jewelry?
There are different kinds of OOAK jewelry. For some designs, the jewelry have hand cut gemstones that have their own unique shape and color distribution. For other designs, the piece of jewelry has its own unique details. You may find a similar piece, but there will not be one that looks totally identical to it.
What's the difference between gold plated and gold filled?
Gold plated jewelry has a thin layer of gold electroplated on its surface, while gold filled jewelry has layers of 14k solid gold pressure bonded on its outside.
Gold plated jewelry tarnishes much more easily compared to gold filled jewelry. Jewelry cloth can be used on gold filled jewelry that has turned dull to return its shine, but not recommended for use on gold plated jewelry. Gold plated parts used in Daintynine's jewelry are imported from Japan, and has better quality than most gold plated jewelry, but I will still recommend not using jewelry cloth on them as the infused polishing agent of jewelry cloth may remove the layer of gold on its surface.
To lengthen the lifespan of gold plated jewelry, store each of them separately in air tight zip lock bags to reduce its exposure to humidity. Gold filled jewelry has a much longer lifespan compared to gold plated jewelry, but I will recommend reducing its contact with tarnish-causing chemicals (e.g. perfume, lotions, etc) so it does not require frequent polishing.
How is the color accuracy of your photos?
I make efforts to accurately display the colors of products that appear on my web store and social media platforms. However, as the actual colors you see will depend on your monitor and/or other technological circumstance, I will not be able to guarantee that your monitor's display of color will be accurate. Thank you for your understanding.
Why my jewelry does not look exactly like how it is in the photos?
Due to the nature of being handmade, every single piece of jewelry made for each customer is unique. No two pieces of handmade jewelry are exactly the same.
Work done by hand takes less energy than a mass production assembly line, which makes it more environmentally sustainable. Thank you for supporting handmade!
I have more questions!
Don't hesitate to let me know if you have more questions that're not answered above. I am more than happy to help! You can use the form below, chat with me via Messenger, or email me at email@example.com.
Join me on my making journey